Terms of Service

These terms apply to any purchases you make with us. Please read them carefully before you place any orders, as they set out important information about your and our rights and obligations.

You must agree to these terms before you place your order.

You must be at least 18 years old to place an order.

1 - About Us

We are Notable Voices Limited (trading as Notable Voices), a company registered in England and Wales under company number: 13560004. Our registered office is at: 70 Seabourne Road, Bournemouth, United Kingdom, BH5 2HT.

2 - How to contact us

You can contact us by sending an email to hello@notablevoices.co.uk or calling us on 07976744268.

3 - These Terms

3.1 - Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to Notable Voices, and any reference to ‘you’ or ‘your’ is to the person placing an order.

3.2 - We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you made your order with us.

3.3 - Please print out or save a copy of these terms and any emails from us for your records, as we will not save or file a copy for you. These terms are only available in English.

3.4 - Your use of our website is governed by our website terms and conditions.

4 - Orders

4.1 - To place an order, please enquire direct with us at our email address hello@notablevoices.co.uk. We can arrange an initial consultation with you to discuss your needs.

4.2 - Based on your enquiry and/or initial consultation, we will email you with our recommendation as to our services and/or digital content suited to you. We will outline our quotes for the same and our available recording dates.

4.3 - You should place your order by responding to this email outlining which services and/or digital content from the quote you wish to order, which recording dates you wish to book and whether you would like us to provide a script for use in your recording session or whether you will be providing your own script. This does not mean that your order has been accepted by us. Your order is an offer to buy services and/or digital content from us on these terms.

4.4 - Acceptance of your order by us takes place when we send you an order confirmation email, at which point a legally binding contract is formed between you and us on these terms.

4.5 - If we do not accept your order, for example because we are unable to take payment, what you ordered is unavailable, you are under 18 or there has been a mistake regarding the pricing or description of the services or digital content we will email you using the details you provided when you placed your order. We have the right to reject any order for any reason.

4.6 - Please note, if you are providing your own script, notes or research to be used in the recording sessions (“Your Materials”), these must be received 14 days prior to the recording date. If these are not received within 14 days of the recording date, they may not be included in your order, and you may still be charged.

4.7 - Should we have agreed to provide a script for you, we will provide the script no less than 7 days prior to the recording date.

5 - Availability

5.1 - All orders are subject to availability.

5.2 - We cannot guarantee that any services, digital content or recording dates will be available at any given time. Access to services or digital content may be temporarily unavailable while we carry out maintenance or for other technical reasons.

5.3 - In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop supplying certain services or digital content. If this happens and it affects your order, we will notify you by email, cancel your order and:

5.3.1 - In respect of any affected services, provide you with a refund of any advance payments made by you for any services that have not yet been provided; and

5.3.2 - In respect of any affected digital content, provide you with a full refund.

6 - Making changes to your order

If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.

7 - Descriptions

Descriptions of our services and digital content are set out on our website. Please read the descriptions carefully.

8 - Technical requirements for digital content

8.1 - You will need internet access to download the digital content.

8.2 - We are not liable to you if you are unable to download the digital content due to a poor internet connection or for any other reason outside of our reasonable control.

9 - Providing services

9.1 - Descriptions of our services are set out on our website.

9.2 - We will provide the services at the time(s) and on the date(s) selected by you or within the period agreed with you during the order process.

9.3 - For services provided over a period, any completion dates stated during the order process, or in your acknowledgment or confirmation emails, are estimates.

9.4 - The services will be provided either at our London office (at the Qube, 163-168 Dukes Rd, London W3 0SL) or remotely. You must specify whether you require our services remotely when you place your order, and we will let you know if this can be accommodated. We reserve the right to decide whether remote services can be accommodated. Online services will be provided over Zoom, Source Connect or a free to use platform of our choosing.

9.5 - We will do all that we reasonably can to provide the services at the time(s) and date(s) or within the period agreed with you. If there might be a delay before we can start or restart the services, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur as a result of any delay caused by circumstances beyond our reasonable control (for example, severe weather, accidents, government guidance or restrictions or unpredictable traffic delays).

9.6 - Where a delay is caused by circumstances beyond our reasonable control, we will usually try to start or restart the services as soon as the issue causing the delay has been resolved. If the services are delayed by more than 3 months, we will email you to let you know and offer you the option to either continue waiting until the issue has been resolved (if this is possible) or to cancel your order and get a refund of any advance payments made by you for any services that have not yet been provided.

9.7 - We are not liable to you for any losses you incur where the services are delayed or cannot be performed because you fail to provide us with adequate instructions or information to allow us to perform the services.

10 - Delivery of digital content

10.1 - The digital content will be available to download within 7 working days of the recording date (“Demo Day”).

10.2 - The digital content you purchase will be supplied through a WeTransfer link. The WeTransfer link will be provided over email.

10.3 - The digital content will be available to download from WeTransfer for a limited period. However, we will hold your digital content for up to 1 year from the Demo Day. If you require us to resend the digital content to you, please email us regarding the same during this period.

10.4 - If you do not own the device you use to download the digital content, you must obtain permission from the owner to download the digital content onto their device.

10.5 - If you are having trouble downloading the digital content, please email us at hello@notablevoices.co.uk.

11 - Digital content revisions

11.1 - You will be permitted two revisions of the digital content. If you would like to arrange a revision, you must let us know within 14 days of the Demo Day. Should you require a second revision, you must let us know within 14 days of delivery of the first revision.

12 - Use restrictions

12.1 - Any services or digital content are provided to you for your domestic, personal, commercial and/or business uses, provided your commercial and/or business uses are limited to not-for-profit exploitation, such as use of digital content in your voice acting portfolio and for the purpose of promoting your voice acting abilities.

12.2 - You must not use the services or digital content for resale purposes.

12.3 - The digital content may be made public or private.

12.4 - You must make clear to anyone you share the digital content with that the digital content is a demonstration of your voice acting only and is not an example of genuine or real-life voice acting work you have undertaken.

13 - Prices

13.1 - Prices for our services and digital content are set out on our website. All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate.

13.2 - Prices for our services and digital content may change at any time. Except as set out in clause 13.3 below, such changes will not affect existing orders.

13.3 - If there has been an error on the website regarding the pricing of any of our services or digital content and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled and notify you by email.

14 - Payment

14.1 - Your invoice will be sent to the email address you provided when you placed your order.

14.2 - We will send you our invoice on the Friday prior to your recording date. You must settle our invoice in advance of the recording date. Failure to settle our invoice in advance of the recording date may result in us withholding our services and you may still be charged.

14.3 - We require payment by bank transfer. However, should bank transfer not be possible, we may accept payments via PayPal. Should bank transfer not be possible, please contact us as soon as possible and we will let you know if we will accept payment by PayPal.

14.4 - Any services or digital content you buy from us must be paid for in advance of or on the recording day, but in any event before the recording takes place.

14.5 - If we are unable to accept payment from your bank transfer or Paypal account, we will try to contact you using the contact details you provided when you placed your order. If we are unable to contact you, we will cancel your order and notify you by email.

15 - Your right to cancel

15.1 - You have from the date you placed your order until 7 days prior to the recording date to cancel your order (the “Cancellation Period”).

15.2 - You will not be permitted to cancel your order beyond the Cancellation Period. However, we may be able to rearrange your recording date.

15.3 - To cancel your order or rearrange your recording date, please email us at hello@notablevoices.co.uk or call us on 07976744268. To help us process your cancellation or rearrange your recording date more quickly, please have your order number ready or include it in the email you send to us.

16 - Faulty services or digital content

16.1 - Any digital content that we provide to you must be as described, fit for purpose and of satisfactory quality. Any services that we provide to you must be provided with reasonable care and skill.

16.2 - We are under a legal duty to supply services and digital content that are in conformity with our contract with you.

16.3 - If a service is not carried out with reasonable care and skill, you can ask us to repeat the service or to fix it, or get some money back if we cannot fix it.

16.4 - If your digital content is faulty, you are entitled to a repair or a replacement. If the fault cannot be fixed, or if it has not been fixed within a reasonable time and without significant inconvenience to you, you can get some, or all, of your money back.

16.5 - If you can show that a fault in the digital content has damaged your device and we have not used reasonable care and skill, you may be entitled to a repair or compensation.

16.6 - This is a summary of some of your key rights. They are in addition to your cancellation rights set out in clause 15 above. For more detailed information on your rights visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133 (consumer advice line for gov.uk).

16.7 - If there is a problem with any services or digital content you have purchased from us, please contact us as soon as reasonably possible.

17 - Events beyond our control

We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.

18 - Our responsibility to you

18.1 - Content on the Site is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites which may be of interest. It does not constitute technical, financial, or legal advice or any other type of advice and should not be relied on for any purposes.

18.2 - If we breach these terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur, or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).

18.3 - We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.

18.4 - While we use reasonable efforts to not infringe third party intellectual property rights, we do not represent, warrant or promise (whether express or implied) that any materials used as part of our services or digital content produced do not infringe third party intellectual property rights. Any reliance you place on us is at your own risk. Nothing in these terms and conditions shall operate to prejudice any mandatory statutory requirement or your statutory rights.

18.5 - We are not liable to you for any costs, claims, damages or expenses incurred by you with respect to any intellectual property infringement claim or other claim relating to the services or digital content supplied by us to you.

18.6 - Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.

19 - Your responsibility to us

19.1 - You agree to indemnify us and keep us indemnified at all times against all or any costs, claims, damages or expenses incurred by us, or for which we may become liable, with respect to any intellectual property infringement claim or other claim relating to the services or digital content supplied by us to you or any of Your Materials supplied by you to us.

19.2 - So far as you are aware, none of the materials used in provision of the services or creation of the digital content are subject to any dispute, infringement and/or challenge or any potential dispute, infringement and/or challenge.

19.3 - You shall not permit or allow others to, use, edit, adapt, modify, alter or make additions to the digital content in any way which is or could be deemed to be obscene, defamatory or otherwise unlawful.

20 - Your information

Any personal information that you provide to us will be dealt with in line with our Privacy Policy available here https://www.notablevoices.co.uk/privacy, which explains what information we collect and hold about you, and how we collect, store, use and share such information.

21 - No third party rights

No one other than us or you has any right to enforce any of these terms.

22 - Transfer of rights

22.1 - We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.

22.2 - You are not allowed to transfer your rights under these terms to anyone without our prior written consent.

23 - Complaints

If you are unhappy with us or the services or digital content we have provided to you, please contact us at hello@notablevoices.co.uk.

1 Governing law and jurisdiction

24.1 - The laws of England and Wales apply to these terms.

24.2 - Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.